Shipping policy

Last Updated: September 14, 2026

Thank you for shopping with Tessawas. This Shipping Policy explains how orders placed through www.tessawas.com are processed, shipped, and delivered.

1. Shipping Destinations

Tessawas ships orders to eligible delivery addresses based on the shipping options available during checkout.

Available shipping methods, estimated delivery times, and applicable shipping charges will be displayed at checkout before you complete your purchase.

2. Order Processing

After an order is successfully placed and payment is authorized, it will enter our order processing process.

Processing may include:

  • Payment verification

  • Order verification

  • Product preparation

  • Packaging

  • Preparing the shipment for the carrier

The applicable processing and delivery estimates will be provided on our website or during checkout.

3. Estimated Delivery Time

Estimated delivery times may consist of two parts:

Processing Time: The time required to verify, prepare, and package your order.

Transit Time: The time between the carrier receiving your shipment and delivery to your address.

Please refer to the shipping information displayed on our website and during checkout for the delivery estimate applicable to your order.

Delivery estimates are not guarantees and may occasionally be affected by circumstances outside our reasonable control.

4. Shipping Costs

Applicable shipping charges will be displayed during checkout before payment is completed.

If Tessawas offers free shipping or another shipping promotion, any applicable eligibility requirements, geographic restrictions, minimum purchase requirements, or other conditions will be displayed on our website or during checkout.

Customers will have an opportunity to review applicable shipping charges before completing an order.

5. Order Confirmation

After successfully placing an order, you should receive an order confirmation at the email address provided during checkout.

Please review your order details and shipping address carefully.

If you notice an error, contact us at hello@tessawas.com as soon as possible.

6. Order Tracking

When tracking information is available, customers may receive a shipping confirmation containing the applicable carrier and tracking details.

Please allow time for tracking information to update after a shipping label has been created or the package has been handed over to the carrier.

7. Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please carefully verify:

  • Recipient name

  • Street address

  • Apartment or unit number, if applicable

  • City

  • State or region

  • ZIP or postal code

  • Contact information

If you discover an error after placing an order, please contact hello@tessawas.com as soon as possible.

We will make reasonable efforts to accommodate address corrections before fulfillment or shipment, but changes cannot be guaranteed once processing has begun.

8. Delivery Delays

Occasionally, shipments may be delayed because of circumstances outside our reasonable control, including:

  • Severe weather

  • Carrier delays or disruptions

  • Holiday periods

  • High shipping volumes

  • Transportation disruptions

  • Incorrect or incomplete delivery information

  • Other unexpected logistical circumstances

If your order appears to be significantly delayed beyond the estimated delivery timeframe provided for your order, please contact us with your order number and tracking information, if available.

9. Lost or Missing Packages

If your package has not arrived within the expected delivery timeframe or the tracking information shows an unusual delay, please contact us at hello@tessawas.com.

We may ask you to provide or confirm:

  • Your order number

  • Shipping address

  • Tracking number

  • Relevant delivery information

We will review the available information and assist with the appropriate next steps.

10. Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please:

  • Check around the delivery location

  • Check with household members or neighbors

  • Review any delivery notices from the carrier

  • Contact the shipping carrier where appropriate

If you are still unable to locate the package, please contact Tessawas for assistance.

11. Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact us as soon as possible at hello@tessawas.com.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photos of the product

  • Photos of the packaging, where applicable

We will review the information and provide an appropriate resolution in accordance with our Return Policy.

12. Multiple Shipments

In some cases, products from the same order may be shipped separately.

If an order is divided into multiple shipments, you may receive separate tracking information for each package.

13. Changes or Cancellations Before Shipment

If you need to request an address change or order cancellation, please contact us as soon as possible.

We will make reasonable efforts to accommodate the request before the order has been processed or shipped, but changes or cancellations cannot be guaranteed once fulfillment has begun.

14. Contact Us

If you have questions about shipping, delivery, tracking, or an existing order, please contact us:

Store Name: Tessawas
Website: www.tessawas.com
Email: hello@tessawas.com
Phone: +1 508-257-1366

Business Address:
105 Woodstream Pl NE
Cleveland, TN 37312
United States