Shipping policy

Last Updated: September 4, 2026

Thank you for shopping with Tessawas.

This Shipping Policy explains how we process, ship, and deliver orders placed through www.tessawas.com.

1. Order Processing Time

All orders are processed after payment confirmation.

Processing Time:
1–3 business days

Business days are Monday through Friday, excluding public holidays.

Orders placed on weekends or public holidays will begin processing on the next business day.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information.

During holidays, promotional events, or periods of high order volume, processing times may be slightly extended.

2. Shipping Destinations

Tessawas currently ships to customers in supported locations, including:

  • United States
  • Canada
  • United Kingdom
  • Australia
  • Other available international destinations

Shipping availability depends on product availability, destination, and available carrier services.

If shipping is unavailable for your location, it will be indicated during checkout.

3. Estimated Delivery Time

The total delivery time is calculated as:

Total Delivery Time = Processing Time + Shipping Time

United States

Processing Time:
1–3 business days

Estimated Shipping Time:
6–9 business days

Estimated Total Delivery Time: 7–12 business days

Other International Destinations

Processing Time:
1–3 business days

Estimated Shipping Time:
7–12 business days

Estimated Total Delivery Time: 8–15 business days

Please note that delivery times are estimates and are not guaranteed.

Delivery delays may occur due to:

  • Carrier delays
  • Weather conditions
  • Public holidays
  • Customs processing
  • Incorrect shipping information
  • High order volumes
  • Other circumstances outside our reasonable control

4. Shipping Costs

Shipping costs are calculated based on:

  • Shipping destination
  • Order details
  • Available shipping methods

Any applicable shipping fees will be displayed during checkout before payment is completed.

Free shipping promotions, when available, will be displayed on our website or during checkout.

5. Order Tracking

Once your order has been shipped, tracking information will be sent to the email address provided during checkout.

Please allow 24–72 hours for tracking information to become active after shipment.

If you do not receive your tracking email, please check your spam or junk folder.

If you still cannot locate your tracking information, please contact us:

Email:
info@tessawas.com

6. Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information during checkout.

If you need to update your shipping address, please contact us as soon as possible after placing your order.

We will make reasonable efforts to assist with address changes before shipment.

Once an order has been shipped, we may not be able to change the delivery address or redirect the package.

7. Customs Duties and Taxes

For international orders, customs duties, import taxes, VAT, brokerage fees, or other charges may apply depending on the destination country.

Unless otherwise stated during checkout, these charges are the responsibility of the customer.

Customers are responsible for ensuring that their shipping information complies with local import requirements.

8. Delayed, Missing, or Damaged Packages

If your package is delayed, missing, or arrives damaged, please contact us:

Email:
info@tessawas.com

Please provide:

  • Order number
  • Tracking information
  • Description of the issue
  • Photos of damaged packaging or products, if applicable

Our team will review the information and assist you with the next steps.

9. Lost Packages

If tracking information shows that your package has been delivered but you cannot locate it, please check:

  • Mailbox or delivery area
  • Household members
  • Neighbors
  • Building reception or safe delivery locations

If you are still unable to locate your package, please contact our support team for assistance.

10. Contact Information

If you have any questions regarding shipping, delivery, or tracking, please contact us:

Store Name:
Tessawas

Website:
www.tessawas.com

Email:
info@tessawas.com

Phone:
+1 508-257-1366

Business Address:
105 Woodstream Pl NE
Cleveland, TN 37312
United States

Customer Support Hours:
Monday – Friday
9:00 AM – 5:00 PM (US Time)

Saturday – Sunday: Closed

Response Time:
We aim to respond to customer inquiries within 24–48 business hours.