Privacy policy

Last Updated: September 14, 2026

At Tessawas, we respect your privacy and are committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit www.tessawas.com, place an order, contact us, or otherwise interact with our online store.

1. Information We Collect

Depending on how you interact with Tessawas, we may collect personal information such as:

  • Name

  • Email address

  • Phone number

  • Billing and shipping address

  • Order and transaction information

  • Products viewed, added to your cart, or purchased

  • Customer service communications

  • IP address

  • Browser and device information

  • Website usage and interaction information

  • Cookie and similar technology data

We collect information you provide directly to us and certain information that may be collected automatically when you use our website.

2. Payment Information

When you make a purchase, payment information is processed through the payment methods and payment providers available during checkout.

Depending on availability, payment methods may include:

  • Visa

  • Mastercard

  • American Express

  • Diners Club

  • Discover

  • Apple Pay

  • Google Pay

  • PayPal

  • Shop Pay

Payment providers may collect and process information necessary to authorize and complete your transaction.

We do not intentionally store complete credit or debit card numbers on our own systems.

3. How We Use Your Information

We may use personal information to:

  • Process and fulfill orders

  • Process payments and transactions

  • Send order confirmations and updates

  • Arrange shipping and delivery

  • Provide tracking information

  • Manage returns, exchanges, and refunds

  • Respond to customer inquiries

  • Provide customer support

  • Maintain and improve our website

  • Detect and prevent fraud or unauthorized transactions

  • Protect our website, customers, and services

  • Understand website usage and performance

  • Measure advertising and marketing performance

  • Comply with applicable legal and regulatory obligations

Where permitted by law, we may also use your contact information to send promotional or marketing communications.

You may unsubscribe from promotional emails at any time by using the unsubscribe option provided in those communications.

4. Cookies and Similar Technologies

Our website may use cookies, pixels, and similar technologies to operate our online store and understand how visitors interact with it.

These technologies may be used for purposes such as:

  • Maintaining shopping cart and checkout functionality

  • Remembering preferences

  • Website security

  • Website analytics

  • Measuring advertising performance

  • Providing relevant marketing

  • Improving website functionality and performance

You can manage certain cookies through your browser settings. Disabling some cookies may affect the functionality of our website.

5. Analytics and Advertising

We may work with analytics, advertising, and marketing service providers to understand website activity, measure advertising performance, improve our services, and provide relevant marketing.

Depending on the services enabled on our website, these providers may collect information through cookies, pixels, device identifiers, or similar technologies.

Under certain U.S. state privacy laws, some disclosures of personal information for targeted or cross-context behavioral advertising may be considered a “sale” or “sharing” even when no money is exchanged.

Where applicable, eligible users may have the right to opt out of these activities.

6. How We Share Personal Information

We may disclose personal information to service providers that assist with operating our business, including:

  • E-commerce and website service providers

  • Payment processors

  • Shipping and fulfillment providers

  • Customer service providers

  • Analytics providers

  • Advertising and marketing providers

  • Fraud prevention and security providers

  • Professional, accounting, and legal service providers

We may also disclose information when required by applicable law, legal process, or government request, or when reasonably necessary to protect our customers, business, property, or legal rights.

We do not sell personal information for monetary compensation.

Certain advertising-related disclosures may be considered a “sale” or “sharing” under some U.S. state privacy laws. Where applicable, we provide eligible users with the rights and choices required by law.

7. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Our website uses encrypted connections designed to help protect information transmitted during checkout and other interactions with our website.

However, no method of transmission over the internet or electronic storage can be guaranteed to be completely secure.

8. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Processing and maintaining order records

  • Providing customer support

  • Managing returns and refunds

  • Resolving disputes

  • Preventing fraud

  • Maintaining business and accounting records

  • Complying with applicable legal obligations

Retention periods may vary depending on the type of information and applicable legal requirements.

9. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, including the right to:

  • Request access to personal information we maintain about you

  • Request correction of inaccurate personal information

  • Request deletion of certain personal information

  • Request information about how personal information is used or disclosed

  • Obtain a copy of certain personal information

  • Opt out of certain targeted advertising or data-sharing activities where applicable

  • Withdraw consent where processing is based on consent

  • Opt out of marketing communications

These rights may be subject to eligibility requirements, identity verification, and exceptions permitted by applicable law.

To submit a privacy request, contact us at hello@tessawas.com.

We may need to verify your identity before completing certain requests.

10. U.S. State Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.

Depending on the applicable law and whether it applies to Tessawas, these rights may include:

  • Accessing certain personal information

  • Correcting inaccurate personal information

  • Requesting deletion

  • Obtaining a portable copy of certain personal information

  • Opting out of certain targeted advertising

  • Opting out of certain sales or sharing of personal information

  • Appealing certain decisions regarding privacy requests where required by law

We will process eligible requests in accordance with applicable legal requirements.

11. Your Privacy Choices

Where required by applicable law, eligible customers may have choices regarding certain uses or disclosures of their personal information for targeted advertising or similar purposes.

If a Your Privacy Choices option is available on our website, you may use it to submit applicable opt-out preferences.

You may also contact us at hello@tessawas.com with privacy-related questions or requests.

12. Children's Privacy

Tessawas is not directed toward children under 13 years of age, and we do not knowingly collect personal information from children under 13.

If you believe that a child has provided personal information to us, please contact us so that we can review the situation and take appropriate action.

13. Third-Party Websites and Services

Our website may contain links to or integrations with third-party websites and services.

These third parties operate according to their own terms and privacy practices. Tessawas is not responsible for the privacy practices of third-party websites or services that we do not control.

We encourage customers to review the privacy policies of third-party services they choose to use.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technology, or applicable legal requirements.

When changes are made, the updated Privacy Policy will be published on this page with a revised Last Updated date.

15. Contact Us

If you have questions about this Privacy Policy, your personal information, or a privacy-related request, please contact us:

Store Name: Tessawas
Website: www.tessawas.com
Email: hello@tessawas.com
Phone: +1 508-257-1366

Business Address:
105 Woodstream Pl NE
Cleveland, TN 37312
United States