Refund policy

Last Updated: September 14, 2026

At Tessawas, we want customers to shop with confidence. If you are not satisfied with your purchase, eligible products may be returned in accordance with the conditions described below.

1. Return Window

We accept eligible return requests within 30 days of delivery.

To start a return, please contact us at:

Email: hello@tessawas.com

Please include your order number, the item you would like to return, and the reason for your return.

2. Return Eligibility

To be eligible for a return, an item must generally:

  • Be unused and unworn

  • Be in its original condition

  • Include original tags and packaging, where applicable

  • Show no signs of wear, washing, alteration, damage, or misuse after delivery

  • Include any accessories or components originally supplied with the product

  • Be accompanied by proof of purchase

We recommend reviewing product descriptions, sizing information, and available options carefully before placing an order.

3. Non-Returnable Items

Returns may not be accepted for:

  • Items returned more than 30 days after delivery

  • Items that have been worn, washed, altered, used, or damaged after delivery

  • Items missing original tags, packaging, or components, where applicable

  • Items marked as final sale or non-returnable before purchase, where permitted by law

  • Certain opened or used items that cannot reasonably be returned for hygiene or safety reasons, where applicable

These restrictions do not limit any rights you may have under applicable law regarding damaged, defective, or incorrectly supplied products.

4. How to Start a Return

To request a return:

  1. Contact hello@tessawas.com with your order number and return request.

  2. Wait for our customer support team to review your request.

  3. Follow the return instructions provided by our team.

  4. Package the product securely with its original tags, packaging, and accessories, where applicable.

  5. Send the return according to the instructions provided.

Please do not send returned products directly to our business address unless our customer support team specifically instructs you to do so.

Returns sent without following the provided return instructions may experience delays in processing.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide:

  • Your order number

  • A description of the issue

  • Clear photos of the product

  • Photos of the packaging, where applicable

After reviewing the information, we will provide an appropriate solution, which may include a replacement, return, or refund.

6. Return Shipping Costs

For returns due to personal reasons, including:

  • Change of mind

  • Ordering the wrong size

  • Personal preference

  • Ordering the wrong item

the customer is generally responsible for return shipping costs unless otherwise stated or required by applicable law.

If an item is confirmed to be damaged, defective, or incorrectly supplied, Tessawas will provide an appropriate resolution and cover reasonable return shipping costs where applicable.

7. Exchanges

If you would like to exchange an eligible item for another size or product, please contact us at hello@tessawas.com.

Exchange requests are subject to product availability.

If the requested replacement is unavailable, we may offer another appropriate resolution in accordance with this Return Policy.

8. Refunds

Once we receive and inspect your returned item, we will notify you regarding the status of your refund.

If your return is approved, the refund will be issued to the original payment method used for the purchase.

After a refund has been issued, the time required for the funds to appear in your account may vary depending on your bank, card issuer, or payment provider.

Original shipping charges are generally non-refundable for change-of-mind returns unless otherwise stated or required by applicable law.

9. Sale and Promotional Items

Unless an item is clearly identified as final sale or non-returnable before purchase, eligible sale or promotional items may be returned subject to the conditions described in this policy.

Any special return restrictions applicable to a particular product or promotion will be disclosed before purchase.

10. Order Cancellations

If you need to cancel an order, please contact us at hello@tessawas.com as soon as possible.

We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped.

Once an order has shipped, cancellation may no longer be possible. Eligible products may instead be returned after delivery according to this Return Policy.

11. Contact Us

If you have questions about a return, exchange, refund, or damaged item, please contact us:

Store Name: Tessawas
Website: www.tessawas.com
Email: hello@tessawas.com
Phone: +1 508-257-1366

Business Address:
105 Woodstream Pl NE
Cleveland, TN 37312
United States