Refund policy

Last Updated: September 4, 2026

At Tessawas, customer satisfaction is our priority. We want every customer to have a positive shopping experience.

If you are not completely satisfied with your purchase, you may request a return or refund according to the policy below.

1. Return Window

We accept return requests within 30 days after the delivery date.

Customers must contact us before sending any item back. Returns sent without prior approval may not be accepted.

To request a return, please contact:

Email:
info@tessawas.com

Please include your order number, the item you wish to return, and the reason for your request.

2. Return Eligibility

To be eligible for a return, items must meet the following requirements:

  • Items must be unused, unworn, and in their original condition.
  • Items must include original packaging and tags where applicable.
  • Products must not show signs of wear, washing, damage, or alteration.
  • Proof of purchase must be provided.

For clothing, footwear, and accessories:

  • Items must be returned in a condition suitable for resale.
  • Shoes must only be tried on indoors and must not show signs of wear.
  • All original tags, packaging, and included accessories should be returned.

3. Non-Returnable Items

Returns may not be accepted for:

  • Items returned after the 30-day return period.
  • Items that have been worn, washed, damaged, altered, or used.
  • Items missing original tags or packaging.
  • Clearance or final sale items, where applicable.

This policy does not affect your legal rights regarding defective, damaged, or incorrectly supplied products.

4. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

Please provide:

  • Order number
  • Description of the issue
  • Photos showing the problem
  • Photos of packaging if available

Our team will review your request and provide an appropriate solution, which may include:

  • Replacement
  • Exchange
  • Refund

depending on the situation.

5. Return Process

To request a return:

  1. Contact info@tessawas.com with your order details.
  2. Wait for our customer support team to review your request.
  3. Receive return instructions before shipping your item.
  4. Package the item securely and send it according to the provided instructions.

Please do not send returns before receiving approval from our customer support team.

6. Return Shipping Costs

Customer-Initiated Returns

For returns due to personal reasons, including:

  • Change of mind
  • Incorrect size selection
  • Personal preference

customers are responsible for return shipping costs.

Returns Due to Our Error

If the return is caused by:

  • Damaged products
  • Defective products
  • Incorrect items sent

Tessawas will review the issue and may cover reasonable return shipping costs or provide another appropriate solution.

We do not charge restocking fees.

7. Refund Process

Once your returned item is received and inspected:

  • We will notify you of the return status by email.
  • Approved refunds will be issued to the original payment method.
  • Refunds are typically processed within 5–10 business days, depending on your payment provider.

Your bank or payment provider may require additional time to display the refunded amount.

8. Exchanges

We currently support exchanges for items that arrive:

  • Damaged
  • Defective
  • Incorrect

For exchange assistance, please contact:

Email:
info@tessawas.com

9. Order Cancellation

Orders may be cancelled within 24 hours after purchase, provided the order has not entered processing or shipment.

Once an order has been shipped, cancellation requests cannot be accepted.

Customers may request a return after delivery according to this policy.

10. Contact Information

If you have any questions regarding returns, refunds, or exchanges, please contact us:

Store Name:
Tessawas

Website:
www.tessawas.com

Email:
info@tessawas.com

Phone:
+1 508-257-1366

Business Address:
105 Woodstream Pl NE
Cleveland, TN 37312
United States

Customer Support Hours:
Monday – Friday
9:00 AM – 5:00 PM (US Time)

Saturday – Sunday: Closed

Response Time:
We aim to respond to customer inquiries within 24–48 business hours.