Contact Us

Last Updated: September 14, 2026

Thank you for visiting Tessawas. If you have questions about our products, an existing order, shipping, returns, refunds, or other store-related matters, please contact us using the information below.

Customer Support

Our customer support team is available to assist with questions related to shopping at Tessawas.

Email: hello@tessawas.com
Phone: +1 508-257-1366

When contacting us about an existing order, please include your order number and the email address used to place the order so we can better assist you.

Order Support

For questions about an existing order, please contact us if you need assistance with:

  • Order status

  • Order details

  • Shipping information

  • Tracking information

  • Address correction requests

  • Cancellation requests

  • Other order-related concerns

If you need to correct or cancel an order, please contact us as soon as possible. Changes cannot be guaranteed once an order has entered processing or has been shipped.

Shipping and Delivery

If you have questions regarding shipping or delivery, please provide your order number and tracking information, if available.

We can assist with:

  • Shipping status

  • Tracking questions

  • Delivery delays

  • Missing packages

  • Packages marked as delivered but not received

  • Shipping address concerns

For additional information, please review our Shipping Policy.

Returns and Refunds

If you would like to request a return or have questions about a refund, contact us before sending an item back.

Please include:

  • Your order number

  • The item you would like to return

  • The reason for your return

  • Relevant photos, if the item arrived damaged, defective, or incorrect

Return eligibility and refund conditions are explained in our Refund Policy.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible.

Include your order number, a description of the issue, and clear photos of the product and packaging where applicable. We will review the information and provide an appropriate resolution.

Privacy Requests

For questions about your personal information or to submit an eligible privacy request, please contact:

Email: hello@tessawas.com

Please include enough information for us to identify and respond to your request. We may need to verify your identity before completing certain privacy requests.

For additional information about how we handle personal information, please review our Privacy Policy.

Business Information

Store Name: Tessawas
Website: www.tessawas.com
Business Type: Independent Online Fashion Retail Store
Primary Category: Clothing & Fashion Accessories

Contact Tessawas

Email: hello@tessawas.com
Phone: +1 508-257-1366

Business Address:
105 Woodstream Pl NE
Cleveland, TN 37312
United States